PERMANENT ROLE: Salary range $70K to $78K
Job Function:
In this role, the Business Analyst (BA) is responsible for completing standard business analysis activities, including facilitating client design sessions, capturing business requirements, creating detailed designs, completing testing activities, and training end users. The BA may work independently as part of a strategic consulting engagement or as a member of a delivery team. The BA will be responsible for managing tasks and deliverables across multiple projects simultaneously. The expertise and work effort primarily focuses on identifying, understanding, and solving key customer problems
Job Responsibilities:
· Demonstrate any applications to be deployed and educate customers on all features and functionality
· Use analytical and quality assurance tools (e.g. process diagrams) to identify customer problems, gather supporting data, and recommend process improvements
· Analyze customer problems and call drivers in an effort to identify opportunities and more efficient methods
· Design and configure applications and system integration to meet customer requirements
· Identify and understand how customers will interface with applications in order to define the user experience
· Analyze content and implement best practices for more effective searches, usability, and solution effectiveness
· Identify and analyze content sources and incorporate best practices for content format and storage/organization
· Gain a thorough understanding of the customer’s objectives, culture, organizational structure, skills, experience, and processes in order define and implement change management within the customer’s environment
· Develop training materials as well as design workshop materials; lead and facilitate design workshops and customer training sessions
· Achieve a high level of customer satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development
· Contribute to company growth through the creation and sharing of knowledge, lessons learned, and best practices based on project experiences
· In addition to working on billable client projects, the Business Analyst may also assist as needed with pre-sales activities
Travel Requirements: Estimated at 30%, possibly more.
Required Skills:
· Excellent interpersonal, organizational, and time management skills
· Strong oral and written communication skills with the ability to communicate at all levels across a client’s organizational structure
· Ability to lead and influence clients; ability to facilitate joint design sessions with clients; ability to develop and deliver formal and informal training to clients
· Ability to identify, understand, and analyze complex customer problems; ability translate customer needs into requirements and detailed designs and ultimately solve problems
· Ability to complete process modeling and analysis activities as well quality and statistical analysis
· Ability to develop strategic plans, tactics, and operational plans as it pertains to content organization and management
· Ability to adapt to various client environments, corporate cultures, and industries
· Requires solid functional and technical knowledge of enterprise software applications and SDLC methodologies
· Must be able to engage in technical discussions with clients and internal team about project requirements
Required Experience: Minimum of 3 years (5 years preferred) working in the areas of Business/Systems Analysis, Systems Integration & Deployment, Customer Relationship Management, Process Engineering, Knowledge/Content Management, or Call Center/Customer Service operations. Experience working in a matrix environment and with enterprise search technologies (e.g. Google, Verity), knowledge management systems or case management systems is a plus.
Required Education/Training: Bachelors degree(s) or equivalent experience required.
